We do truly apologize, due to all of our pieces being custom. (Each piece is custom made meaning that different shades of denim are used to create your unique design. (No two designs will look the same) ALL custom pieces are NON- REFUNDABLE.
Once you place your order and your payment is processed that's when the creativity starts.
Turnaround Policy- PLEASE ALLOW UP TO 2-3 weeks after your purchase date ON PROCESS TIME AND SHIPPING. PLEASE DO NOT INCLUDE THE WEEKENDS)
Also, we ARE NOT responsible for LOST, DAMAGED OR STOLEN PACKAGAES.
Thanks so much for being patient, supportive and understanding..